NOW BACK IN STOCK!

SHIPPING POLICY

PROCESSING & DELIVERY TIMES

Once your order is placed, we will ensure that it gets processed within 1-5 Business Days. Once processed, your order should arrive within 20-25 Business Days. 

Due to COVID-19, supply chains across the world are currently facing major disruptions. As a result, your order may take longer than usual. We Thank you for your patience during this difficult time.

Once your order has been shipped, we will notify you by email about the status of shipment. You can now track your delivery directly from our website.

If you haven't received your tracking confirmation four business days from the day you completed your payment, please do not hesitate to contact us.

PAYMENT HOLDS DUE TO COVID-19

COVID-19 has impacted the supply chain on a global scale. Shipments are now taking longer than usual and tracking numbers are not getting correctly updated.

Due to tracking numbers not getting updated on a timely manner, we reserve the right to hold your payment for a maximum period of 90 days in order to verify the accuracy of shipment statuses.

If you have any questions about this, please contact our customer support team at info@uvacuum.co. Thank you for your understanding.

EXPECTED DELAYS DURING COVID-19

Due to unforeseen situations out of our control, shipping may take longer than usual. Please allow some time to receive your order or contact our support team for updates.

⚠️Please allow between 60-80 days from the time your order has been shipped to open a dispute by contacting our customer support team. Once our logistics team has investigated your order, we'll issue you a 100% refund back to your original payment method once we have marked the parcel as being lost.

STOCK DEFICIENCY

If the item attached to your order has been flagged by our dispatch team as out of stock, we will notify you immediately. Should this order take ten business days or more to be processed, we will process your refund immediately.

We apologize in advance for any inconvenience this may cause.

ORDER CHANGE

Once your order has been placed, our dispatch team will usually process it immediately. Should you require an address change, you must reach out to us within 24 hours for our team to modify it.

Although, this does not guarantee that we will be able to make the changes in time.

ORDER CANCELLATION

Once the order has been processed and shipped out, we can not accept a cancellation. Customers wishing to return their order can do so once they receive it per our 30-Day Money Back Guarantee Policy.

IS IT SAFE TO RECEIVE A PACKAGE FROM ANY AREA WHERE COVID-19 HAS BEEN REPORTED?

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low. 

Please visit this link from the World Health Organization for more details: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

DOES UVacuum KILL COVID-19?

Germicidal UV light products tout pathogen kill rates higher than a 99.9% rate. Because of their effectiveness, they're incredibly useful right now for hospitals, medical labs, senior care centers, fire and police stations, and airports, but can also be used in schools, government buildings, office buildings, and hotels.